Serene Frames
Privacy Policy
Last Updated:2026年3月12日
Thank you for playing Serene Frames (“the Game,” “we,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.
Please read this Policy carefully before downloading or using the Game.
Information We Collect and How We Use It
To provide and improve our services, we collect the following types of information:
A. Information You Provide Directly
When you create an account, you may provide:
- Nickname
- Email address
B. Automatically Collected Information (Device & Gameplay Data)
Device Information
We collect information about your device, such as:
- Device model
- Operating system version
- Unique device identifiers (e.g., IDFA, IDFV, or Google Advertising ID)
- IP address
Gameplay Data
We collect gameplay-related information such as:
- Game progress
- In-game purchase records
- Scores
- Online duration
- Other gameplay analytics
Log Information
When you use the Game, we may automatically collect certain log data, including:
- Access time
- Error logs
- Crash reports
C. In-App Purchase (IAP) Information
When you make purchases within the Game (e.g., coins or bundles):
- All payments are processed by the Apple App Store or Google Play.
- We do not collect or store any financial information such as credit card numbers or bank account details.
- We only receive purchase confirmation data from Apple or Google (such as product purchased, purchase time, and receipt data) for verification and item delivery.
We Use the Information To:
- Create and manage your game account
- Process your in-app purchases and deliver virtual items
- Provide customer support and respond to your inquiries
- Monitor, analyze, and optimize game performance
- Fix bugs and technical issues
- Ensure fair gameplay and prevent cheating or fraud
- We do not collect your precise location data
Sharing and Disclosure
We do not sell your personal information to any third parties.
We may share aggregated and anonymized data with external service providers to help improve the Game and related services. These providers may share information with third parties as described in their respective privacy policies.
Third-Party Service Providers
The Game uses third-party services that have their own independent privacy policies. These include:
Service Providers May Disclose Information:
- When required by law, such as complying with a subpoena or legal process
- When they believe in good faith that disclosure is necessary to protect rights, ensure safety, investigate fraud, or respond to government requests
- To trusted third-party partners who operate on their behalf, who do not use the information independently, and who agree to comply with this Privacy Policy
Opt-Out Options
You may stop all data collection by uninstalling the Game. You can use the standard uninstall process available through your device or app store.
Data Retention
- Service providers retain your data for as long as you use the Game and for a reasonable period thereafter.
- If you wish to request deletion of your data, please contact us at: SnapConnectOfficial@outlook.com, We will process your request promptly.
Children’s Privacy
- The Game is not intended for children under the age of 13.
- We do not knowingly collect personal information from children under 13.
- If we discover that a child under 13 has provided personal information, we will delete it immediately.
- If you are a parent or guardian and believe your child may have provided personal information, please contact us at SnapConnectOfficial@outlook.com so we can take appropriate action.
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from loss, theft, unauthorized access, or disclosure.
Changes to This Policy
This Privacy Policy may be updated from time to time for any reason. We will notify you of changes by updating this page.
We encourage you to review this Policy periodically, as continued use of the Game will constitute acceptance of the updated Privacy Policy.
Please review this policy regularly. Continuing to use this game constitutes agreement to the updated policy.
Effective Date:2026年3月12日
Your Consent
By using the Game, you consent to the collection, processing, and use of your information in accordance with this Privacy Policy (including future revisions).
Contact Us
If you have any questions or concerns regarding privacy or data handling, please contact us at:
SnapConnectOfficial@outlook.com.